Avaya signs a 5-year contract with Bharti Airtel: Telecom equipment maker Avaya Corp has signed a multimillion-dollar five-year contract to build call centers for India's leading telecom company, Bharti Airtel , in Asia and Africa. Previously, the largest deal Avaya had in the global contact center space was USD 75 million with a manufacturing company. The two companies have been working together on call centers in India for a number of years, but with the new deal Avaya will also implement its technology for Airtel in Bangladesh, Sri Lanka and 18 African countries. Avaya's technology will support over a billion calls a year and include video and social media capabilities in the call centers.
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